Why are reviews of your business important?
95% of people search for local businesses online.
91% of users read online reviews about local businesses.
73% of consumers think that reviews older than 3 months aren’t relevant.
84% of people trust online reviews as much as personal recommendations.
Statistics from Bright Local local consumer review survey
From this survey, we can see that most potential customers do research on your business and online reviews are a key factor in them deciding to become a customer. Aim to consistently get great reviews from your customers regularly. After speaking with many business owners, we know how hard it can be to get someone to leave a review on Google or Yelp even if they love your products and services. We have developed a system that makes it easy to get reviews while your business is on your customer’s mind. It is important to be proactive in your protecting your business’s online reputation and identity.
How Our Strategy Works
We ask customers if they would rate their experience with your business as positive or negative. If they say negative, we will lead them to a feedback form where you will directly receive the feedback. This will help you directly respond to negative experiences. If their experience was positive, we will ask them to leave a review on a review site such as Google or Yelp. They will be taken directly to your profile where they can leave a review. This makes leaving a review very easy for your customers, as they don’t have to look up your profile or figure out where they can leave a review at.
Our review and reputation management system allows you get more reviews to boost your online reputation and presence by getting more and better online reviews. In addition, you can reach unhappy customers directly. Review management is an area that even the most successful businesses can struggle in. For a limited time only, we are offering complimentary review audits. We look at the average star review, review frequency, age of reviews, average ratings across sites, how your business responds to negative reviews, and more. We will also discuss our review and reputation management system.